Customer Engagement And Experience Assistant (Maternity Leave Cover)

We're looking for a sales-focused Customer Engagement & Sales Assistant to maximise sales while delivering exceptional service.

You'll engage with customers, follow up on leads, and proactively drive conversions - whether through personalised recommendations, abandoned cart outreach or finance sales support.

Alongside sales, you'll handle customer queries, resolve complaints, and ensure a seamless shopping experience.

Success in this role is measured by sales performance and customer satisfaction.

This is a hybrid position, requiring two days per week in our Dublin office.

The role is a maternity leave cover and will be a 30-hour contract over four days.

Key Responsibilities : Sales & Revenue Growth Customer Follow-Ups : Proactively contact post-purchase customers to ensure satisfaction, drive repeat business, and increase lifetime value.Clienteling : Engage high-value and repeat customers with product launches, exclusive offers, and personalised recommendations to drive sales.Abandoned Cart Outreach : Contact customers who left their orders incomplete, assisting them in finalising purchases.Finance Sales Support : Follow up with V12 customers to secure sales, including declined payments and pending contracts.Upselling & Cross-Selling : Identify opportunities to enhance orders by recommending complementary products or services.Customer Service & Retention Emails and Phone Queries : Handle customer inquiries with a proactive, solutions-focused approach, always seeking to turn interactions into sales opportunities.Social Media Engagement : Respond to messages and comments on Instagram and Facebook, providing quick and effective customer support while guiding potential buyers towards purchase.Reviews & Reputation Management : Monitor and respond to reviews on Google and Trustpilot, addressing negative feedback with personalised solutions.Complaints Handling : Manage complaints effectively, ensuring quick resolutions and maintaining customer loyalty.

Escalate complex or VIP cases when necessary.Order Issue Resolution : Resolve issues related to missing, damaged, or unavailable stock, ensuring smooth transactions for customers.GDPR Requests : Process customer data requests as needed.Requirements : Strong ability to identify and capitalise on sales opportunities while delivering exceptional service.Excellent written and verbal communication skills with a luxury-aligned tone of voice.Ability to multitask and manage various customer interactions efficiently.Familiarity with ecommerce platforms, finance payment options, and online reputation management tools.Passion for building customer relationships and driving revenue.INDFI2

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