Assistant Technical Manager- Customer Facing

Join Keelings! You will be part of a passionate team of people and a growing business. Come on the journey with us where you will grow and develop and truly feel a sense of belonging. At Keelings, we don't just grow quality fresh produce, we also nurture people and their professional development. The Keelings family always employ the best people for the job, the key to our success is the quality of the people we employ.

Our Strategic Priorities

Better Food -  We make our products better and inspire more people to enjoy produce.

People  - We support our people to learn, be at their best, contribute and deliver on their commitments, using One Keelings' standards.

Better Ways -  Every year we improve our competitiveness, efficiency and delivery through insight, technology and One Keelings.

Better World -  We improve our environmental and social impact to make a positive difference in our world.

Partnerships -  Working with Keelings creates value and long-term relationships with our customers & suppliers.

Growth -  We invest in and deliver insight led, focused, profitable growth into the future.

Keelings Values

People Matter -  We support and treat each other in a clear, fair and respectful way. We all learn, develop and encourage everyone to contribute

Teamwork -  We inspire and help each other to deliver our ambitions together as One Keelings

Integrity -  We do the right thing and deliver on our commitments

Passion for Achievement -  We motivate ourselves and each other to achieve our ambitions with energy, knowledge and courage. We are always striving to be better.

Key Accountabilities & Responsibilities :

• Customer Engagement & Support
• Act as the first point of contact for retailer technical teams.
• Support the Customer Technical Manager in managing customer relationships and technical expectations.
• Help deliver product launches and technical presentations that showcase our quality and commitment.
• Technical Compliance & Data Management
• Maintain key technical management systems (e.g retailer platforms).
• Ensure traceability and due diligence documentation is always up to date.
• Provide accurate and timely technical data and reports to internal and external stakeholders.
• Internal Collaboration
• Liaise with commercial, supply chain, and product development teams to align quality expectations.
• Support in cross-functional training sessions and contribute to raising awareness of technical standards internally.
• Retailer SKU set up
• RACI management and sign off

Key Performance Indicators (KPIs) :

Key Skills & Knowledge

Education & Qualifications :

Bachelor's degree is highly desirable

People Matter

Teamwork

Integrity

Passion for Achievement

Recruitment Process :

1. CV Submission & email acknowledgment of receipt

2. Phone Screening

3. Assessment Centre & a brief Interview

4. 2nd Round Interview with a member with of the Recruitment Team & Department Manager

5. Outcome & Feedback

Inclusion & Diversity Statement

In Keelings we value all perspectives and knowledge that our colleagues bring to our business. We are committed to forming a diverse and inclusive team where all can share their unique experiences and perspectives. We welcome applications from all cultures and backgrounds and are dedicated to forming an environment of inclusiveness and diversity where all can thoroughly feel a sense of belonging.

Reasonable Accommodation Statement

If you require reasonable accommodation in submitting your application, interviewing, completing any pre-employment testing, or otherwise participating in the recruitment process, please contact recruitment_keelings@keelings.com