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Hybrid Role - Spanish Client Technical Support

Hybrid Role - Spanish Client Technical Support

Interactive BrokersDublin, Ireland
30+ days ago
Job description

Responsibilities

  • Providing support to clients through phone, chats, and tickets
  • Technical and functional support for the Interactive Brokers’ platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
  • Troubleshooting and support for Interactive Brokers’ web-based offerings
  • Problem management with a focus on wide-scale technical issues

Requirements :

  • Bachelor’s degree, preferred if in a technical field
  • Two-plus years in client facing support role
  • Two-plus years’ experience working with Windows, and Mac, software support, connectivity support
  • Excellent verbal and written communication skills and the ability to work effectively in a team environment
  • Experience working with support ticketing systems
  • Adaptable to a constantly changing technical environment
  • Initiative and desire to learn new skills / technologies and remain up to date with the latest trends; a real passion for solving technical problems
  • Languages : fluency in English and Spanish
  • Any other European language is a plus
  • Experience with financial products and services is a plus

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    Hybrid Role Spanish Client Technical Support • Dublin, Ireland