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German SMB Account Manager

German SMB Account Manager

PayPal, Inc.Dublin, Ireland
18 days ago
Job description

Responsibilities

Client Relationship Management :

  • Act as the primary point of contact for assigned portfolio of client
  • Build and maintain strong, long-lasting relationships with clients
  • Assist in understanding client needs and offering solutions that meet their objectives
  • Foster high-value engagements with merchants to ensure they are fully integrated and utilizing PayPal's offerings to their maximum potential
  • Respond timely to all client requests and escalations
  • Shapes strategies for account retention and expansion, ensuring alignment with broader organizational objectives

Account Management :

  • Support and manage a portfolio of several hundred European-based accounts, each generating significant payment volume with PayPal
  • Monitor account performance and work with internal teams to address client issues and concerns
  • Re-engage with merchants via email to assess their interest and drive reengagement
  • Achieve key performance indicators (KPIs) tied to reengaging merchants, growth, and driving high-value engagement
  • Growth :

  • Actively identify cross-sell and upsell opportunities, delivering product rmendations based on client need
  • Lead pass into specialist Sales teams forplex / high-value opportunities
  • Operational Tasks :

  • Prepare reports on portfolio performance and key drivers of progress
  • Collaborate with internal department to ensure smooth execution of client campaigns and services
  • Qualifications :

  • Bachelor's degree (Business, Marketing,munications, or a related field preferred)
  • 5-7 years' experience in customer service, sales, or account management
  • Proven track record working with mid-market sized businesses
  • Excellentmunication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Analytically minded andfortable with reviewing data to identify trends and make relevant rmendations
  • Results-Oriented : Demonstrated ability to meet and exceed performance targets
  • Ability to thrive in a fast-paced, dynamic environment; work independently and as part of a team
  • Fluency in English and German required
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce (preferred)
  • Preferred Qualification :

    Subsidiary :

    PayPal

    Travel Percent :

    For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

    Our Benefits :

    At PayPal, we'remitted to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

    We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit / / paypalbenefits.

    Who We Are :

    Click Here to learn more about our culture andmunity.

    PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable amodations for qualified individuals with disabilities. If you are unable to submit an application because of ipatible assistive technology or a disability, please contact us at talentamodations@paypal.

    Belonging at PayPal :

    Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, andmunities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

    Any general requests for consideration of your skills, please Join our Talentmunity.

    We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. Job ID R0123091

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    Account Manager • Dublin, Ireland