Billing Administrator (Back Office)

About the role :

Flogas is seeking to recruit a Billing Administrator who will work closely with internal departments and external parties to assist in processing of customer accounts. Working as part of a busy Billing team, you will support our domestic, commercial and industrial customers. This will be a varied role to providing assistance to a dynamic and growing customer service and sales department.

Key Responsibilities :

• Communicate and coordinate with colleagues across the business to offer the best-in-class service to our customers.
• Manage the processing of new customer and renewal accounts in a compliant, timely and professional manner
• Ensure data is accurately captured on internal systems
• Ensure the smooth processing of accounts by updating utility meter reads and dealing with any issues preventing successful and accurate billing.
• Ensuring all documentation is issued inline with internal processes
• Work towards team and individual KPI's and metrics while maintaining a high standard of quality output.
• Liaise with sales and operational teams as required
• Generate and update reports.
• Additional duties as required.

Candidate Profile :

The ideal candidate for this role has at least one year of experience working in customer service, preferably within a call centre environment. While experience in the energy sector would be advantageous, it is not essential. The candidate should possess strong multi-tasking abilities, keen attention to detail, and excellent communication skills. Proficiency in IT is essential for this role.

About Flogas :

Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.

Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.

As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.

Why work with us?

Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.

Benefits :

Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.