Accommodation Assistant

Responsible for :

To ensure agreed standards are maintained on a consistent basis with particular

attention to maintenance and hygiene in bedrooms, public areas and linen, To

ensure rooms are fully checked to company 4

• standard prior to returning them

to reception

Key Duties of the role include :

ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned

to the standards, using only approved chemicals / cleaning materials and

equipment and to ensure stocks of bathroom and bedroom items are replenished to

correct standards.

ensure bed linen and towels are changed to the agreed schedule and standard

laid down for your hotel.

Ensure

accommodation trolley, caddies and storage presses are maintained tidy, cleaned

and stocked.

ensure any guest property left behind is passed to Accommodation Manager for

lost property.

alert the Accommodation Manager to the needs of accommodation staff be it

materials or equipment to carry out their job efficiently.

maximize the use of all resources and ensure the lowest cost levels.

Report

any maintenance issues to the supervisor / manager promptly

liaise with your supervisor regarding room moves, VIP guests, and special needs

and act on any information given.

inform your supervisor of room status on an ongoing basis once rooms have been

checked.

actively participate in any training, meetings and personnel exercises designed

to improve standards and performance levels.

carry out the hotel’s customer relation policy.

communicate hotel services to guests.

receive customer complaints courteously and sympathetically and to report to

your manager immediately.

To arrive for duty by rostered times in full clean uniform

and wearing name badge at all times.

To ensure the highest standards in personal hygiene and

grooming. (please refer to company grooming policy)

Report DND or No Service every day

Keep corridors free from debris at all times

To be responsible for key cards in your possession

To report all accidents to the Manager on Duty

To comply at all times with Fire, Security Health and Safety

Procedures

Please note that the above job specification is not exhaustive and is

subject to change as the business demands.