Customer Service Representative / Leader

Overview : Our client, a recognised leader in the global aviation industry, is renowned for delivering exceptional service and operational excellence across its international network.

With a strong commitment to innovation, customer satisfaction, and employee development, They are now seeking a Customer Service Representative / Team Leader to join their team a fantastic opportunity to build your career in a high-performance, customer-focused environment.

The Role : The Customer Service Team Leader will be responsible for leading, motivating, and developing a team of customer service representatives to ensure they provide high-quality service to our customers.

The ideal candidate will possess excellent leadership skills, a strong customer service background, and the ability to drive performance and achieve team goals.

Job Functions & Responsibilities : Lead, manage, and support a team of customer service representatives, fostering a positive and productive work environment.

Monitor team performance, provide regular feedback, and conduct performance reviews.

Develop and implement strategies to improve customer service processes and enhance customer satisfaction.

Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution.

Collaborate with other departments to ensure seamless service delivery and address any issues affecting customer satisfaction.

Stay up-to-date with industry trends and best practices to continuously improve our customer service offerings.

Support on identification of product portfolio fit with existing or new products.

Ensure close communication with Stakeholders in the company (e.g.

quality, finance, operations) and globally (Sales and Fulfilment) Person Specification : The candidate should essentially fulfil the following requirements : Third level education in Business, Management, or related field Proven experience in a customer service focus role.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Ability to handle escalated issues with professionalism and tact.

Proficient in using MS Office & ERP software.

Strong analytical skills and the ability to interpret data to drive performance improvements.

Ability to work in a fast-paced environment and adapt to changing priorities.

If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

Skills : CRM & ERP Systems Data Analysis & Reporting Leadership & Performance Management