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Engineering Manager, Reliability

PrimarkDublin

5 days ago

Job description

Job Description

Our Technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements.

The purpose of Engineering Reliability Manager is to enable smooth operations and to increase reliability of live products & services. This role will facilitate resolution of incidents that block customer outcomes and embed and advocate for Site Reliability Engineering (SRE) principles. This role may sit across a single product group or multiple product groups within the channels domain.

What You’ll Get

People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best.

Let’s talk lifestyle :

days of leave, plus bank holidays and if you want, you can buy 5 more.
Flexible Working, the opportunity for an early Friday finish, and a subsidised cafeteria.
Primark Perks – Discounts with some local partner businesses to our offices

What You’ll Do :

In your role, you’ll collaborate with different people across a range of skill sets. Here’s a flavour of your day-to-day :

Management of Reliability Engineering team(s) to provide a support model to the appropriate standards and SLAs / OLAs

Act as an incident escalation point

3rd party management / review - including contracts, capacity, availability, performance, SLAs

Ensuring that Operational Change demand is correctly communicated to Engineering Manager (Dev focus), represented, and prioritised within Product Backlogs

Encouraging a culture of knowledge sharing and documentation

Enabling the team to automate as many repeatable requests / processes as possible

Communicating technical problems and solutions in a simple to understand business manner to facilitate risk-based decision-making

Encouraging a culture of continuous improvement, e.g. through post-mortems and data focus

Ensure controls are embedded and risks are raised appropriately

What You’ll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular :

Working knowledge DevOps and Agile ways of working in a headless eCommerce environment

Have worked in a Retail Technology organisation or another high pace business environment

An appropriate degree, equivalent qualification, or experience

Successful candidates will :

Be a passionate about retail and technology and will be capable of inspiring others to :

drive solution build quality

translate the complex digital technology world into business language

and most importantly of all, able to take people along with you, empowering new ways of working and successfully delivering Primark’s future technical solutions

Solid background in software engineering and support with many years’ experience in a variety of systems and technologies.

Experience building and leading teams of highly skilled engineers that deliver high-quality service

Strong understanding of ITIL and how to pragmatically apply it in a digital world

Advocate for Continuous Integration and Continuous Delivery.

Specialist in Agile, lean and DevOps with keen interest in open-source technologies

Ready? Good - because we can’t wait to see what you can offer. You’ll be joining a team of innovative and experienced people where you’ll truly belong, collaborating on projects that will shape the future of our industry. Apply to be part of our future and we’ll help you develop yours.

If you need any reasonable adjustments or have any accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

Function

Technology

Job Type

Employee - Permanent

Country

Republic of Ireland

Job Profile

ICT Management

Time Type

Full-Time

Engineering Manager, Reliability |

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Engineering Manager • Dublin