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Customer Service Representative

Customer Service Representative

FRS RecruitmentRepublic of Ireland, Dublin, Dublin
14 days ago
Job description

The Role

My client, a leading international rental company is seeking an experienced Customer Service Representative to join their team in Tallaght. This is a full-time, permanent, office based position.

As the Customer Service Representative, you will be responsible for delivering exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and ensuring a positive experience for every customer.

Tasks & Duties

  • Deliver outstanding customer service by proactively identifying and prioritising customer needs.
  • Offer informed and tailored recommendations, including optional products and services, based on customer requirements.
  • Address customer inquiries and concerns with professionalism, confidence, and a positive attitude.
  • Handle all telephone and email communications in a courteous, helpful, and efficient manner.
  • Finalise rental agreements for returning customers, ensuring a smooth and seamless process.
  • Maintain up-to-date knowledge of products, services, and promotions.
  • Comply with all company policies, procedures, and health and safety regulations; take responsibility for your own safety and that of your colleagues.
  • Perform additional tasks and duties as assigned to support business operations.

Experience, Knowledge & Qualifications

  • Proven ability to meet targets, adapt in a fast-paced environment, and demonstrate strong attention to detail.
  • Collaborative, with excellent interpersonal skills, fluent in both written and verbal English; a second language is an advantage.
  • Background in customer service and a natural ability to sell, supported by an engaging personality and professional presentation.
  • Competent in Microsoft Excel and Word; automotive fleet or technical experience is an added advantage.
  • Holds a full, clean Category B driver's license for a minimum of two years - essential.
  • Available to work a 40-hour week, including Saturdays.

    • For further information please contact Sabrina on 086 127 5159

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    Customer Service Representative • Republic of Ireland, Dublin, Dublin