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Customer Marketing and Global Events Manager (12months FTC)

FenergoDublin, County Dublin, IE

30+ days ago

Job type

Quick Apply

Job description

About us

At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.

We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But we don’t stop there.

At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together.

Role Overview

We are seeking a dynamic and strategic Customer Marketing and Global Events Manager to elevate our brand through powerful customer engagement and world-class events. This role will lead global customer marketing programs and deliver industry-leading events that drive retention, loyalty, advocacy, and pipeline growth. The ideal candidate will be a hands-on marketer with experience in B2B SaaS, preferably within the financial services or RegTech sector.

Customer Marketing

Drive key engagement campaigns for the customer (virtual working groups, annual client council event, newsletters)
Track, measure, and report on program performance and customer marketing KPIs (e.g. CSAT, engagement, retention).
Collaborate with Sales to leverage advocates and reference accounts in the sales cycle.
Collaborate with the PR and Communications team on customer advocacy programs including case studies, testimonials, reviews, references, and customer awards.
Champion the voice of the customer internally to influence product and strategy decisions.

Global Events

Plan and execute large scale conference, business and customer events.

Manage end-to-end event lifecycle : budgeting, planning, logistics, promotion, execution, and post-event analysis.

Partner with regional sales, marketing, and product teams to identify event objectives and key performance indicators.

Lead event agency relationships and vendor management, ensuring consistent brand execution and value.

Collaborate with the demand generation team to drive event registrations, lead capture, and ROI reporting.

Act as the on-site lead for major global events, overseeing operations and ensuring an excellent attendee experience.

Track event performance, deliver post-event reports, and make data-driven recommendations for continuous improvement.

Requirements

5+ years of experience in B2B event marketing or event management, ideally within fintech, SaaS, or financial services.

Proven success managing large-scale international events and delivering measurable business results.

Strong understanding of event technology platforms and CRM / marketing automation systems (e.g., Salesforce, Marketo, ON24).

Excellent project management skills with the ability to manage multiple complex initiatives simultaneously.

Outstanding communication, stakeholder management, and vendor negotiation skills.

Data-driven mindset with experience analysing marketing performance metrics.

Willingness to travel internationally as required (approx 10- 20%).

Bachelor’s degree in Marketing, Communications, Business, or a related field.

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Customer Marketing and Global Events Manager (12months FTC) • Dublin, County Dublin, IE