Contracts Manager

The Role

West of Ireland - Contracts Manager

APCOA Parking Ireland

Location : West of Ireland – Office Base Galway City

About Us

APCOA PARKING is a recognised leader in parking management services with a presence in 12 countries across Europe, we manage approximately million parking spaces at more than 9,500 locations throughout Europe. APCOA’s international expertise and innovative experience is powered by 5,500 employees.

The focus of the Role

An exciting opportunity has arisen for a Contracts Manager to join our team working in the West of Ireland , managing contracts in locations such as Galway city, Limerick, Ennis, Athlone.

The holder of this position will be ultimately responsible for managing existing contracts to ensure performance and KPI’s are in line with business and client expectations.

You will help and encourage the team to achieve financial results and consistently perform exceptional customer service and exceed KPI standards.

Client-focused management and outstanding customer service are key to succeeding in this role.

What you'll do

• Understand and manage all aspects of the contract and be the first point of contact between the business and the client.
• Client Management, As the first point of contact with the client you will be required to be flexible and build a working relationship through clear, honest and open communication.
• Team Management, Leading, motivating and developing team members to achieve all goals and targets.
• KPI Management, work with on-site Supervisors to ensure that we are meeting our obligations under the contract.
• Monitor and control all aspects of personnel management, including recruitment and selection, performance management, and ongoing learning and development.
• Work with Supervisors to effectively manage a team of on the ground Parking Attendants and a mobile fleet of operators working across the West of Ireland ensuring the achievement of KPIs and client service deliverables.
• Use of system to analyse data, patterns and trends to ensure efficient operational management of the vehicle fleet and team
• Reports : provide the business and clients scheduled reports as agreed as well as ad-hoc reports as requested.
• Client Meetings : attend and contribute to client meetings. Communicate with the site supervisor any changes to the roster or working conditions agreed during the meetings.
• Budget Management, Control of contract budgets ensuring that contracts are effectively managed (operational and financial)
• Drive a culture of continuous improvement and efficiency within the organisation.
• Identify opportunities to maximise revenue, reduce costs, and / or improve operating procedures.
• Maintain and update company systems with up-to-date contact and activity details
• Manage payroll and financial systems.
• Develop and present status reports, for example staff attendance, H&S Reports, KPI Reports etc.
• Actively work to expand contracts and add additional revenue streams to existing contracts.
• Contribute to corporate initiatives as required.

What you'll bring

Experience in Contract Management in a B2B Service or Facilities business

Proven multi-disciplinary experience in operational, contract, commercial, and project management.

Management exposure in a client facing role - minimum of 3+ years of multi-site contract management experience, whilst managing a large team of people.

Excellent communication skills

Experience in building relationships with clients

Flexibility and ability to travel sites across the West of Ireland when required

Must be fully computer literate, with good keyboard skills, and possess a good working knowledge of Microsoft, including Word, PowerPoint, Excel, Outlook,

Excellent attention to detail, planning and strong organisational skills

Able to plan and prioritise workload ensuring tight deadlines are met at all times across a range of tasks,

Experience of brief taking, proposal preparation, client meetings and presentations

Experience of working in a similar role within the service or business to business sectors

Self-motivated, confident and proactive. Needs to hit the ground running

Proven ability to meet or exceed performance targets.

What we’ll offer you

This is an excellent opportunity to join our dynamic and growing organisation, if you are interested apply now.