Senior Account Manager

The purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.

Job Description : The Role

As the Senior Account Manager, play a leading role in your client's day to day relationships, guiding junior team members. You will own the development of implementation planning across Dentsu and contribute to the development of strategic plans.

What you'll do

Contribute to strategy development. Providing relevant data and insights from agency, industry and client sources

For some clients, take ownership of presentation decks and ensure all Dentsu contributions ladder up to the overall message and are consistent

Receive client briefs and translate client brief into detailed internal brief (using CCS Planner) which is used to brief all DAN specialist areas : AV, Offline, Display, Paid Social, PPC, Partnership's clients are meeting their profitability targets

Be the main contact with specialists as they ask questions around the brief

Collate the specialist media plans into an overall composite plan with accompanying rationale (client presentation if relevant)

Liaise with all specialists to ensure all media plans are accurate

For some clients, oversee any changes of strategy and media plan between client and specialists

Client Management

Be the main day to day point of contact for clients and have the ability to understand client requirements, assess if it is within scope (liaising with BD if required), and decide the most effective way to answer the question

Be able to answer client questions on all specialist areas (PPC, Display, Paid Social, AV, Partnerships) and only involve specialists with clients when there is a real need to do so

Manage and provide weekly reporting for client, with ability to translate performance results into actionable insights, whilst investigating and adapting plans based on results

Manage PCA process – build out structure and brief your team and specialists on the requirements – be responsible for identify the key learnings

Deliver client updates, market updates and competitive insights

Ensure that MX codes have been set up and follow the naming and structure conventions. Ensure all are communicated to relevant specialists, including relevant PO numbers

Team

Share knowledge and skill set with wider team

Ensure that the AEs are skilled up and supporting with training as required

Operational Finance

Manage finance process across relevant accounts

Ensure accurate and timely invoicing to our clients

Ensure media plans match MX and invoices are accurate

Assist central finance team by working with clients to resolve late payment

Skills & Experience

Strong knowledge of the specialist areas within,particularly digital channels

Strong Digital Media experience with a good understanding of offline media, and how they work together

Ability to interpret data and performance results into actionable recommendations. Strong measurement capabilities including ability to use and garner insights from GA4, DCM and other paid media tools such as Business Managers

Continually optimise paid activity to ensure campaigns meet KPIs and targets

The ability to write a clear and detailed brief

Ability to project manage as internal briefs move through the organisation

Be a confident presenter

Be client focused and build relationships

Bring strategic rigour and viewpoint

Ability to sell ideas and approaches to clients

Strong Excel skills & PowerPoint skills

Great attention to detail

Comfortable with data and have the ability to pull out relevant insights

Quality decision making

Commercial understanding

Experience of being primary contact on client accounts

Strong digital experience

To be able to work collaboratively and to take and give direction as required

Some experience of managing others

Broad media knowledge

Experience managing planning processes across multiple media

What we'll give to you

A collaborative and fast-paced work environment with opportunities for growth

The opportunity to work with diverse clients across various industries

We offer competitive salaries and benefits including pension plans, income protection, life assurance, discounted healthcare and travel insurance

You’ll enjoy lots of cool perks including free fresh fruit delivered daily along with a fully subsidised barista service

We strongly support a work-life balance and encourage agile and flexible working across the business

Our working parents are eligible for paid family friendly leave once they are with us more than a year and we offer a phased return to work to support their return

You always get your birthday off, company closure days at Christmas and Easter and we also have Wellness and Charity Days!

Diversity & Inclusion

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.

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