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Technical Support Agent

Descartes Systems GroupIE

30+ days ago

Job description

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq : DSGX, TSX : DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at

We’re growing fast and invite you to join our amazing team.

Thyme It + Descartes is a Software development company that specialises in developing software solutions for companies in the Aviation, Healthcare & Import / Export market sectors. We focus on using the latest technologies to provide the best & most advanced solutions in the market. We will provide training on the latest technologies if required. We also offer flexible working arrangements.

We are the market leader in the provision of web-based Customs & Excise solutions in Ireland, providing hosted and deployed solutions and services to the majority of companies that use Revenue-based transaction processing facilities.

Role

Become a product expert and support new and existing customers on the C&E product
Helping new customers completely unfamiliar with how customs work
Assisting new customers with minor issues they experience
Assisting in onboarding and setting up new accounts
Respond to customer queries in a timely fashion
Be prepared to work some occasional out of hours

Required

Excellent analytical and problem-solving skills and attention to detail

Previous IT support experience

Strong proficiency in IT applications and ability to learn new systems and processes and adapt knowledge as required.

Strong Microsoft skills

Experience in Customs Systems : Familiarity with Irish and UK customs systems) and related processes

Ability to work under direction but also on own initiative at times with minimal supervision and sometimes under pressure

Knowledge of customs regulations, compliance, and documentation processes.

Strong planning and organisational skills, ability to prioritise tasks as required and work to agreed timescales

Proven track record in trouble-shooting and closing out issues to ensure satisfactory resolution on time

Ability to communicate to all levels of the organisation

Customer-focused attitude.

Training

A full in-house training and education program will be initiated as necessary

Location

This is a remote in Ireland

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Technical Technical Support • IE