Verification Officer

Job Description

Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities :

• Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution
• Ensure compliance with  utilisation of the Front Office Solution and Dual Screen Technology
• Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
• Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
• Ensure that the RSA NDLSFO Customer Verification Manual is understood and adhered to
• Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
• Ensure that Data Protection is always adhered to – the 7 Principles of Data Protection
• Flexibility to travel to cover in NDLS Centres other than your base location
• Commitment to working Saturdays as part of a fair roster rotation of same
• Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy
• At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures

This is not a definitive list and other duties may be added on an Ad hoc basis

Qualifications

Leaving Certificate and / or FETAC 5 skills certificate or greater