Manager, Professional Services

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title : Manager, Professional Services

Location : Galway, Ireland

Work model : Hybrid (3 days in-office)

Who We Are

At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions.

We are looking for out-of-the-box thinkers who appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they've always been done.

What We're Looking For

Our people are our most important resource.

We are currently looking for a Professional Services Manager to join our team, someone with a proven track record of making a positive impact in their previous career.

You are exceptionally curious and have a passion for exploring new technologies.

As part of our growing team, you will have the opportunity to work with cutting-edge technologies and tackle complex, interesting projects that provide innovative mobile device solutions to our enterprise clients worldwide.

You will participate in brainstorming sessions and contribute new ideas, which will be rewarded with professional growth and exciting career advancement at SOTI.

What's in it for you?

The People - From our humble origins in our founder's basement, to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in.

A culture that emphasises personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line.

SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You'll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams.

You will work alongside SOTI's partners, which include leading tech giants that will keep you on the cusp of emerging technologies.

What You'll Do :

Ensure the timely delivery of Enterprise Service Deliverables by the team.

Maintain service excellence in the communication and management of Enterprise Accounts.

Review and approve Discovery Calls, Statements of Work, and Work Order delivery.

Monitor and achieve team KPIs.

Improve NPS for Enterprise Services, applying corrective measures as needed.

Retain both customers and employees.

Assist in the recruitment and selection process, including thorough technical and logical assessments.

Support the onboarding of new team members.

Manage team leave and exit requests to ensure smooth transitions and continuous service excellence.

Act as a point of escalation for the team.

Conduct bi-weekly one-on-ones with direct reports and regular team meetings.

Assist in strategic planning and implementation of leadership initiatives.

Manage the progression of goals and career development for direct reports.

Allocate work fairly and equitably, ensuring career progression challenges.

Promote continuous learning of new products and technologies among employees.

Manage relationships with internal key stakeholders, including Sales Account Managers, Technical Support Management, and Product Managers.

Review internal documentation.

Collaborate with other teams to enhance the functions and image of the Professional Services team.

Experience You'll Bring :

Minimum 3+ years in a technical team lead / manager position in Enterprise Services or Professional Services.

Minimum 5+ years in advanced technical positions (implementation specialist, technical support, solutions architect), with direct customer advocacy and engagement experience in post-sales or professional services functions, and working in a complex IT environment.

Professional qualifications related to Business, Management, or Leadership.

Industry experience and market knowledge in mobility, with a solid understanding of leading and emerging mobile technologies, and working knowledge of Android, Apple, and Windows Operating Systems.

Experience dealing with challenging customers, including problem resolution and handling complaints, with the ability to work creatively and analytically to meet customer needs.

Quick learner with the ability to comprehend and explain complex technical concepts to various audiences.

Strong communication and interpersonal skills.

Proven track record of leading and delivering initiatives to completion.

Effective stakeholder management skills at all levels, both internal and external to the organisation.

Experience in developing and implementing policies and procedures, writing policies and technical documentation.

Excellent English verbal and written communication skills, including group leadership and executive presentations / reporting / summaries.

Strong action planning and prioritisation skills, with the ability to multitask and balance competing requirements.

Excellent understanding of business operations and procedures.

Exceptional attention to detail.

Outstanding coaching skills.

Excellent organisational and planning skills.

Ability to work well under pressure and meet tight deadlines.

Proactive and able to work autonomously.

Strong leadership traits.

Experience in service reporting

About SOTI

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable.

With SOTI's innovative portfolio of solutions, organisations can trust SOTI to elevate and streamline their mobile operations, maximise their ROI and reduce device downtime.

Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices.

With SOTI's world-class support, enterprises can take mobility to endless possibilities.

For more information, visit soti.net.

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace.

We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market.

We offer careers with #EndlessPossibilities.

So, what are you waiting for?

Apply today!

If you want to bring your ideas to life, apply at SOTI today.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies.

In the absence of a signed Services Agreement with agency / recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

J-18808-Ljbffr