Program Manager, Customer Experience And Business Trends

Program Manager, Customer Experience and Business TrendsAre you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses?

Customer Experience and Business trends (CXBT) is looking for a Customer Journey Insights (CJI) Program Manager to join our Global Capability team based in Bangalore.

As a CJI Program Manager, you will contribute to multiple end-to-end market research projects (both quantitative and qualitative) globally each year, across a variety of business and stakeholder groups.

You will be responsible for maintaining rigorous quality control, implementing process optimizations and upskilling the team on advanced survey analytics, statistical analyses and data visualization techniques.

In addition to delivering projects, you will influence our service roadmap for India, and will continuously innovate and build new processes and research methodologies in an effort to better serve the Amazon business teams and our customers worldwide.

Key job responsibilities

Planning and Execution :

• Plan and forecast for different projects as per the roadmap
• Own resource allocation and manage E2E operations / execution of the project
• Prioritize and manage adhoc requests as per Operational / business goals

Quality Assurance and Oversight :

Enhance team's technical capabilities :

Service Expansion and Innovation :

Stakeholder Management :

Team Leadership and Development :

advanced survey programming, statistical analysis, data visualization techniques

About the team

Customer Experience & Business Trends (CXBT) is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer Experience, globally.

We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence products and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers / brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there.

We use technical & non-technical approaches and stay aware of industry & business trends.

We are a global team, made up of a diverse set of profiles, skills & backgrounds - including Product Managers, Software Developers, Computer Vision Experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Business Analytics, Risk Managers & more.

BASIC QUALIFICATIONSPREFERRED QUALIFICATIONS- Masters degree in Business, Marketing, Statistics, Computer Science, Data Science, Mathematics or related field

speed, cost, reliability)

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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