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Trust & Safety New Associate - Hatespeech - Danish - CL13

Trust & Safety New Associate - Hatespeech - Danish - CL13

AccentureDublin, Ireland
9 days ago
Job description

Trust & Safety New Associate - Hatespeech - Danish - CL13 Position : Trust & Safety New Associate - Danish

Location : Dublin, Ireland

Contract : Full-time role 40 hours per week, 12 month contract (with view to extension)

Work Hours : Must be flexible to work in a 24 / 7 environment.

Accenture is a trusted, innovative,prehensive, and experienced partner to leading platformpanies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platformpanies accelerate, scale, and improve their businesses..

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and / or investigating, escalating and / or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (, graphic, violent, sexual, or egregious).

Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safetymunity, provides valuable skills to promote individual and collective well-being.

Role Details

  • Review, classify and / or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relayplex content issues to the broader Trust and Safety team
  • Serve as an advocate for the usermunity
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping ourmunities safe

Basic Qualifications / Skills Needed

  • Strong coping, emotional resilience, and stress-management skills
  • Excellentprehension,munication, and Danish language skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Strong critical thinking and decision-making skills
  • Deep familiarity and passion for the internet, internet platforms, and internet culture
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
  • Ability to work well individually and as part of a team
  • Ability to work differing rotations / shifts and non-standard work hours
  • Flexibility in meeting changing business needs in a fast-paced environment
  • Previous business process outsourcing, customer service, or content moderation experience is a plus
  • Over 18 years of age
  • Shift timings / requirements to work weekends and holidays
  • Benefits :

  • Working for an international enterprisepany
  • Great training
  • pany social events
  • Opportunities for carrier progression
  • Accenture is an equal opportunities employer and wees applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

    If you are required to work a night shift as part of this role, you are obliged toplete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.

    About Accenture

    Accenture is a global professional servicespany with leading capabilities in digital, cloud and unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners andmunities. Visit us at accenture.

    Disclaimer

    Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safetymunity, provides valuable skills to promote individual and collective well-being.

    Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.

    INCLUSION AND DIVERSITY

    We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and weing workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

    Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.

    As part of the interview process, you will be required toplete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

    LI-EU

    About Accenture

    We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders,munities, and each believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change.

    Visit us at accenture

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Job ID R00268851

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