Quality Coordinator

Description & Requirements

Smurfit Westrock (NYSE : SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose : Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Job Title : Quality Systems Co-ordinator

Reports to : Quality Manager

Job Purpose

Working within a fast-paced environment the job holder will work with the Quality Manager and Assistant Quality Manager providing support to the Quality Assurance department on day-to-day tasks. Working with the Quality Manager and the Assistant QM, the job holder will administrate the Quality system in Q-Pulse and support as appropriate customer quality queries, as well as manage the internal communications to the Management team.

Role Responsibilities

• Creating and updating various reports – daily / weekly / monthly
• Provide data to Business Manager and Sales
• Respond to customer day to day queries
• Raising and reporting Internal and External Deviations in Q-Pulse
• Supporting Customer audits as requested
• Updating and administrating Procedures in Q-Pulse
• Working with the Management Team and Customer Services
• Progress chasing – CAPA’s, OFI’s
• Investigation of customer queries
• Decisions on quality in absence of Quality Manager or Assistant Quality Manager
• Ensure audit actions are completed and uploaded to Q-Pulse
• Actively attend Continuous Improvement meetings – produce presentation and minutes(Including 8D and ERR)
• Manage the Internal CAPA system, communicate overdue to management team
• Manage the Internal Calibration system
• Provide support for Deviation analysis (QC testing / Laboratory as appropriate)
• Group support for Food-Safety activities (As applicable by site)Work with EU Food Safety Manager to coordinate process of using new raw materialsSupport with generating DOC´s and maintaining updated document files

Quality System

Knowledge, Skills, Experience