Job Ref : AM14502
Branch : Hilton Garden Inn Dublin City Centre
Location : Hilton Garden Inn Dublin City Centre, Dublin
Salary / Benefits : Competitive Salary
Contract type : Permanent
Hours : Full Time
Hours per week : 39
Posted date : 30 / 06 / 2025
Closing date : 01 / 08 / 2025
Would you like to work for a company that gives you :
- 250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us :
Meals provided whilst on shiftSales incentives and initiative rewardsDiscounted / Free use of leisure facilities – “Hotel specific”Free Car Parking – “Hotel specific”Stays in our hotels at discounted prices orEven free stays in our hotels as one of our rewards & recognition incentives,Opportunities for your personal development within the Hotel Group Brand PortfolioFully funded apprenticeships – T&C’s applyAnnual Holidays entitlements inclusive of Bank HolidaysOpportunity to buy additional holiday entitlementsPension enrolmentDoes the below sound like you?
Passionate and willingness to learnPositive attitude and someone who makes our guests smileGenuinely friendly and caringEnjoys working as part of a team, and can lead from the frontCalm, efficient and the ability to work well under pressureA passion for delivering exceptional levels of guest serviceAmbitious and hard workingCalm, efficient and the ability to work well under pressureExceptional communication skills and excellent grooming standardsAbility to work morning, afternoon / evening, and weekendsDeliver exceptional customer experiences all the timeIs the Duty Manager role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?Klarent Hospitality are recruiting for a Duty Manager
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role :
As Duty Manager, you will work closely with guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobbyA Duty Manager is responsible for managing the first impressions of our guestsEngage Guests in conversation and provide general assistanceManage, record, and resolve promptly all guest complaintsMeet and greet VIP guests and major corporate clients upon arrivalCoordinate the services and special facilities provided to long-stay guestsUnderstand all credit procedures and ensure they are appliedStay current with all hotel products, services, policies, and emergency proceduresMonitor guest satisfaction reports and implement actions to improve resultsHandle, record and follow through with management issues or emergencies that ariseConduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.Located amongst the financial district with the International Financial Services Centre (IFSC) sitting next door, Hilton Garden Inn Dublin City Centre is perfectly placed for any business guests. With only a short 6 minute walk to the convention centre and a brief 7 minute walk up to Connolly Rail station, the business traveller is in a prime location for all their needs.
