Quality Assurance Specialist

Job Title : Quality Assurance Specialist

Location : Dublin, Ireland (Hybrid / Onsite)

Employment Type : Full-Time | Permanent

Salary : €35,000 - € 37,000 (depending on experience) plus Benefits

Start Date : Immediately

About

Are you passionate about operational excellence, client service and building a long-term career in financial planning and mortgages?

Join a company that is committed to delivering innovative mortgage solutions in a growing and evolving market that pride themselves in upholding the highest quality. The Quality Assurance role plays a critical part in maintaining and improving the standards of operational efficiency-and ultimately, the overall customer experience.

The Role : what does the job involve?

• Conduct quality assurance testing against industry and quality benchmarks.
• Monitor and assess the quality and effectiveness of customer interactions, especially telephone calls, ensuring adherence to internal communications policies e.g. data protection, CPC, CCMA.
• Develop and manage testing schedules, coordinating with relevant stakeholders to ensure timely delivery.
• Identify potential issues in existing processes and support implementation of agreed solutions to mitigate risks.
• Prepare detailed reports outlining findings and make recommendations and giving feedback for process improvements.

The Candidate :

What is Offered :

How to Apply : Get in touch with :

Shauna O'Connor directly or apply with your CV