Credit Control Lead (ROI)

Description Role Overview : We are seeking an experienced and dynamic Credit Control Lead to conduct Calor's debt collection strategy, drive continuous improvements in Days Sales Outstanding (DSO), and develop a high-performing credit control team. This role is critical to safeguarding Calor's cash flow and ensuring financial resilience, while offering a fantastic leadership opportunity for someone passionate about operational excellence and team development. You will be empowered to innovate, lead change, and make a real impact by optimising our end-to-end debt collection process and embedding a high-performance, customer-focused culture within the team. Job Responsibilities : Lead, motivate, and develop a team of credit controllers to achieve and exceed department targets. Drive continuous improvements in debt collection performance, with a particular focus on reducing Days Sales Outstanding (DSO). Build a culture of continuous improvement within the credit control team, fostering innovation, accountability, and collaboration. Establish, review, and enhance best-practice credit management policies and procedures, ensuring operational excellence. Work in partnership with the commercial department to mitigate credit risk and prevent payment delays. Set, monitor, and report on key credit control KPIs, delivering clear insight and recommendations to senior leadership. Maintain strong controls over debtor days and bad debt provisioning, ensuring adherence to financial targets. Manage relationships with external agencies and service providers to support debt recovery processes. Produce high-quality monthly credit management reports, highlighting performance trends and opportunities for improvement. Champion collaboration across Finance, supporting process improvements and helping to drive automation and change initiatives. Assist the Accounting Manager in managing and controlling the credit control department's contribution to improving Calor's working capital. Ensure that health and safety of yourself, your team and your colleagues is a priority in everything that you do - log Health and Safety conversations, as appropriate focusing on either an 'unsafe condition' where we see something that could cause injury to a person or an 'unsafe act' which is something that someone does that can lead to injury. Requirements Person Specification : Experience : Extensive credit control experience (8-10 years) in a fast-paced, dynamic industry environment. Proven track record of delivering significant improvements in debt collection and DSO. Previous experience leading a credit control team, with strong people management and coaching skills. Skills : Desirable : Certificate in Credit Management or a Degree in Business Administration (or equivalent). Strong knowledge of MS Office, QlikView, Business Central, and CRM platforms. Personal Attributes : Excellent communicator with confident negotiation and influencing skills. Highly organized with strong prioritization abilities and a proactive, solutions-focused mindset. High level of analytical thinking with a commitment to continuous improvement and operational excellence. Passionate about building and leading high-performing teams that consistently deliver results. Benefits Annual Leave entitlement starts at 22 days and increases with service level, plus 2 additional company days. Eligibility for competitive bonus based on performance. Subsidised Canteen facilities, Pension Scheme, Maternity Benefit, Income Protection and Life Assurance are among the valuable services available to our employees. We offer an Employee Assistance Programme (EAP) and a Cycle to Works scheme to contribute to our employee's health and wellbeing, with our EAP also made available to the employee's immediate family. Permanent employees are eligible for Professional Development Programmes to further develop themselves and we support our employees with 1 paid day off annually to engage in Volunteering activities. Free Car Parking facilities available at all locations, including EV charging Why Join the Calor Finance Team? At Calor, you'll be part of a purpose-driven organization committed to delivering cleaner, more efficient energy solutions across Ireland. As a leading supplier of LPG and BioLPG, we are actively driving the energy transition across the island of Ireland. Joining our Finance team means you will play a pivotal role in shaping our credit control operations, directly impacting our financial resilience and supporting our mission to provide sustainable energy solutions. Calor's culture is built on core values that guide everything we do : Integrity : We operate with honesty and transparency, ensuring our actions align with our words. Trust : We empower our employees, entrusting them with responsibilities and encouraging initiative. Curiosity : We foster an environment where questioning the status quo leads to innovation. Inclusivity : We value diverse perspectives and strive to create a workplace where everyone feels they belong. Passion : We are dedicated to the success of our people, our business, and the communities we serve. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login / Register to apply button below.