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General Manager

General Manager

Staycity GroupDublin, Dublin
17 days ago
Job description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a General Manager to help shape the Staycity guest journey.

Benefits :

  • Paid family leave (>

1 year of service)

  • Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
  • Discounted rates for overnight stays for you, your family and friends
  • Refer and earn scheme - earn up to £ / €550
  • Cycle to work scheme- to support a healthy lifestyle and our planet
  • Education Support to help you foster new skills
  • Volunteer days : 2 paid volunteer days per year
  • Support for you and your family when you need it with our Employee Assistance Program (EAP)
  • As a General Manager, you will be automatically enrolled into our leadership program : Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.

    • We would love you to have :

  • Proven leadership experience and 3+ years in a similar level role, along with significant experience within the hotel or aparthotel sector
  • Full working proficiency in English
  • Demonstrated success in driving revenues through the strategic management of commercial initiatives
  • Humble and approachable, fostering a positive and inclusive work environment
  • Forward-thinking and innovative, always looking for opportunities to improve operations
  • Self-motivated and able to inspire and lead the team effectively
  • Energetic, flexible, and adaptable to changing circumstances
  • Possesses a keen eye for detail and is highly organized
  • Ability to adapt effectively and make decisions under pressure
  • Proficiency in engaging in strategic business discussions at a higher level
  • Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business
  • Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team
  • A bachelor's degree in Hospitality Management or a related field is preferred

    • What you can do for us :

  • Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
  • Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner
  • Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
  • Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible
  • Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations
  • Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals
  • Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
  • Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued

    • Join us and be part of the journey.

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    General Manager • Dublin, Dublin