Talent.com
This job offer is not available in your country.
Commercial Product Support Engineer

Commercial Product Support Engineer

Siemens Healthcare DiagnosticsDublin, Leinster, Republic of Ireland
30+ days ago
Job description

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. This is a role well suited to an ambitious professional, looking for the next step in their career as a Commercial Product Support Engineer. Are you a passionate and experienced Product Engineer or Field Support Engineer with systems, maintenance and troubleshooting knowledge and willing to join our expanding Engineering team in Swords, Co. Dublin, developing next generation IVD Immunoassay and Clinical Chemistry instruments? This role will be responsible for leading, managing and investigating field escalations and complaints. Your expertise in systems, maintenance, troubleshooting and technical problem-solving will be utilized to resolve instrument issues in a timely manner either remotely or via onsite support. The candidate will work within a cross functional engineering and customer service team built to ultimately improve customer experience. As a key member of the team, you will be part of a highly innovative multidisciplinary Engineering group working on complex problems to serve the needs of laboratories of any size - today and tomorrow. The critical skills required Ability to lead investigations, manage and communicate progress to cross functional teams Hands on experience of medical device instrumentation with a proven ability in troubleshooting and root cause investigation Experience in using analytical tools to perform data analysis to identify system performance issues establishing trends and presenting data There will be travel in this role, this can be up to 60% & will be on a Global Level (can be less), as such it would be advisable for the job holder to be located near an international Airport Solid Mechanical Engineering skills are a must (Ideally from within a MedTech Environment) Excellent written, verbal and communication skills with the ability to create and present findings to customers and management teams within the organization Self-directing, goal oriented with a customer first approach and able to prioritize workload accordingly Have excellent drive to work closely with Field Service at customer sites when required to investigate and resolve technical escalations Understanding of workflows and the operation of a clinical laboratory. Voice of the customer- eager to ensure customer pain points and frustrations are being addressed by the Business Required personality and qualifications for this role An excellent team player who is comfortable working in a team environment that involves a lot of cross-functional interaction. High paced individual who is eager and passionate in getting to the root cause of problems and resolving in a timely manner Readily accepts ownership, accountability, and responsibility. Someone who shows drive and initiative and has a patient focused mindset. Strong manufacturing, mechanical / electromechanical / automation design skillset. Have the user's best interest in mind and focuses on improving processes. Utilizes their knowledge and skill set to get the job done with pace. Flexibility to travel at short notice based on business requirements. Batchelor's degree in an Engineering discipline (Mechanical, System, Electrical, Biomedical Engineering or Software) is required 3+ years' relevant experience Appreciation for the regulations in the medical device industry At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose : To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. We have an excellent benefits package for the right candidate. As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. To all recruitment agencies : Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login / Register.

Create a job alert for this search

Product Engineer • Dublin, Leinster, Republic of Ireland

Related jobs
Senior Commercial Assurance Support

Senior Commercial Assurance Support

Turner & TownsendDublin, County Dublin, IE
At Turner & Townsend we’re passionate about making the difference – we are committed to delivering Sustainable Net Zero outcomes for our clients, helping our people to realize their potential, and ...Show moreLast updated: 30+ days ago
Desktop Support Engineer

Desktop Support Engineer

itContractingDublin, Dublin, IE
Desktop Support Engineer, this is a long-term day rate contract located in Dublin 8.Resolving end-user hardware and software problems that cannot be dealt with by the Helpdesk.Show moreLast updated: 1 day ago
Mobile Support Engineer

Mobile Support Engineer

Osprey Engineering SolutionsDublin, Ireland, GB
Wed like to speak to engineers with a good technical background about an exciting opportunity to join the market leader in automotive manufacturing, who are offering a very competitive compensation...Show moreLast updated: 18 days ago
IT Support Engineer

IT Support Engineer

Shutterstock Ireland LimitedDublin
IT Support Engineer at Shutterstock.Shutterstock is seeking a sharp, resourceful.Based in our Dublin office, you’ll be the go-to expert for hardware, software, applications, and A / V systems — suppo...Show moreLast updated: 18 days ago
Contracts Support Engineer

Contracts Support Engineer

National Transport Authority NTADublin, Leinster, Republic of Ireland
Duties and Responsibilities The successful candidate will report to a Public Transport Contracts Manager.They will provide support in relation to public transport service matters, as well as assist...Show moreLast updated: 16 days ago
Application Support Engineer

Application Support Engineer

Susquehanna International GroupDublin, Ireland
As Trading Application Support Engineer, you will join the existing ultra-low latency support team and provide technical and administrative support for all trading, operational and support systems ...Show moreLast updated: 30+ days ago
Release Support Engineer

Release Support Engineer

PlayrixDublin, Dublin
In terms of revenue, we rank among the top 3 in the world and are first among all mobile applications in EMEA.Our games have been installed 2. You'll develop and support the processes of production ...Show moreLast updated: 30+ days ago
Product Support Lead, Direct

Product Support Lead, Direct

StripeDublin
Stripe is a financial infrastructure platform for businesses.Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their ...Show moreLast updated: 18 days ago
  • Promoted
Product Lead - Commercial Enablement

Product Lead - Commercial Enablement

PhorestDublin, Ireland
About Phorest Would you like to create the future of a product used by thousands of businesses and millions of consumers?. Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland...Show moreLast updated: 4 days ago
Desktop Support Engineer

Desktop Support Engineer

eir evo talentDublin, Leinster, Republic of Ireland
Desktop Support Engineer, this is a long-term day rate contract located in Dublin 8.Requirements : Resolving end-user hardware and software problems that cannot be dealt with by the Helpdesk.Documen...Show moreLast updated: 1 day ago
Helpdesk Support Engineer

Helpdesk Support Engineer

Morgan McKinleyDublin, Leinster, Republic of Ireland
Helpdesk Support Engineer (initial 6 Months, Potential for Extension / Permanent) Location : Dublin (5 Days On-Site) Salary : Competitive The Role This is a reactive, people-facing support role where y...Show moreLast updated: 29 days ago
  • Promoted
Project Support Engineer

Project Support Engineer

Quanta Consultancy Services LtdDublin, Ireland
Project Support Engineer - Ireland, Dublin - 12 Months Contract.One of the top 10 best companies to work in Ireland is looking for aProject Support Engineer for their large-scale new facility in Du...Show moreLast updated: 2 days ago
Commercial Product Support Engineer

Commercial Product Support Engineer

SiemensDublin, Dublin, Ireland
Commercial Product Support EngineerNow’s our time to inspire the future of healthcare together.Siemens Healthineers is a leading global medical technology company with over 170 years of experience ...Show moreLast updated: 13 days ago
Technical Support Engineer

Technical Support Engineer

ZendeskDublin, Ireland
You are an integral member of a highly technical team dedicated to delivering technical support and guidance.You take ownership of customer issues through resolution, are empathetic, responsive, re...Show moreLast updated: 6 days ago
IT Support Engineer

IT Support Engineer

Fruition GroupDublin, Leinster, Republic of Ireland
Our Cork based client are looking for an IT Support Engineerto join their team on a permanent basis Excellent opportunity with a market leading company Good salary on offer with a benefits package ...Show moreLast updated: 30+ days ago
Support Engineer Trainee

Support Engineer Trainee

Euronext N.V.Dublin, Ireland
Support Engineer TraineeWe're hiring a Support Engineer Trainee to help evolve our Corporate Functions application portfolio. This is an excellent opportunity to learn how to manage and supportplex ...Show moreLast updated: 15 days ago
Technical Support Engineer

Technical Support Engineer

Additional ResourcesDublin
An opportunity has arisen for a.SQL proficiency to join a reputable organisation, providing software products for oral health services. This full-time role offers excellent benefits, hybrid working ...Show moreLast updated: 6 days ago
IT Support Engineer

IT Support Engineer

RECRUITERSDublin, IE
Location : Dublin Type : Temporary Category : Technology Salary : .In this role, you will troubleshoot, diagnose, and resolve complex technical cases to deliver outstanding customer support experiences....Show moreLast updated: 30+ days ago