Client Services Representative

Job Description

The Client Services Representative will work in a team who work together to ensure a best in class service is delivered to Eurofins Biomnis customers.

• Use of Laboratory Information Management Systems in place in the laboratory.
• Be aware and compliant with of all the documentation related to your Department to include – Training Records, SOP’s, Forms, including reading and acknowledging required documents on QPulse.
• Provide phone and email support for all Client Service requests and ensure best service to our Clients.
• Log all Service Requests on Eurofins Biomnis’ CRM software system, ensure the action required is taken to fully resolve the enquiry and close off on CRM.
• Provide clients with the support and information needed to manage their patient’s health.
• Liaise with colleagues in other departments and referral laboratories to ensure a full service is provided to meet all the client needs.
• Actively liaise between the Laboratory and the client, to notify them of any critical patient information ranging from unusual results, to problematic specimens.
• Cover of Client Services department duties where there is annual leave or other lack of cover.
• Escalate issues as required to the Client Services Manager and keep Client Services Manager updated of any relevant Client issues.
• Recognise and alert the Client Services Manager of any unusual trends in client calls.

Qualifications

Education

Experience

Skills & Abilities

Additional Information

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2024, Eurofins generated total revenues of EUR €6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Your data :

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins Biomnis is an Equal Opportunities Company.