About Broadlake Broadlake is an international investment company committed to delivering positive and sustainable growth.
By partnering with ambitious founders, we help realise their potential through organic growth, new acquisitions, and expansion into new markets.
Our international group of 7 businesses employs over 4,000 people in industries including Healthcare, Technology, FMCG, International Talent Solutions, Workplace Wellbeing, Office Services, and Engineering.
Role Overview : Our HPO division is a leading provider of neurodiversity and mental health services to the public and private sector.
We pioneer an integrated suite of specialist services that link assessment, diagnosis, treatment and tools for neurodiversity and mental health that reduce processing times and cut long standing waiting lists.
Role Summary : The Head of Operations will play a pivotal role in overseeing all internal operations for our HPO division, ensuring seamless coordination, exceptional service delivery, and operational excellence.
The ideal candidate will be a dynamic leader with a strong focus on operational efficiency, people performance, customer relations, and strategic direction.
A key aspect of this role involves leveraging marketing expertise to drive brand development and customer engagement, particularly in B2C markets.
The successful candidate will have a demonstrated ability to lead and develop teams.
Key Responsibilities : 1.
Operational Leadership : - Oversee all internal operations, ensuring alignment with organizational strategies and targets.
Team Leadership & Development : - Lead, coach, and develop regional managers, setting clear KPIs and performance benchmarks.
Customer Relations : 3.
Customer Relations : - Ensure the highest standards of customer service are maintained across all touchpoints.
Activity & Performance Oversight : - Drive operational efficiency and align activities with financial targets and KPIs.
Recruitment & Talent Management : - Oversee recruitment initiatives for critical roles, ensuring alignment with the organizations talent strategy.
Input into Strategic Direction : - Play a key role in shaping the long-term vision and growth strategy of the organization.
Healthcare Operations (Desirable) : - Leverage prior experience in healthcare environments to ensure operational excellence.
Essential Skills & Experience : - Significant people management experience, with a demonstrated ability to lead and inspire teams.
Desirable Skills & Experience : - Previous experience in a healthcare-related environment is highly desirable.
Key Attributes : - Strategic thinker with a focus on delivering results.
Skills : Operations management Leadership Manage a team Leading Change KPI management Performance Improvement Operational activities
Head Of • Ireland