Customer Delivery Planner - Full Time

Ranked as one of Irelands best workplaces, by Great Place to Work, Harvey Norman, is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, electrical, and computer goods. With 16 stores in Ireland, we are growing and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you. ABOUT THE JOB : As a Customer Delivery Planner at Harvey Norman, you play a key role in creating exceptional customer service experiences that contribute to making Harvey Norman a great place to shop. Youll be responsible for coordinating home delivery orders, managing store requisitions, and overseeing branch transfers to ensure smooth and efficient operations. YOUR JOB your tasks will include : Entering / Updating orders onto the planning system. Assigning delivery date & time to orders. Assigning orders to vehicles. Plan deliveries / vehicles to the most efficient route. Preparing daily vehicle run sheets. Communicating daily run sheet data to relevant warehouse and driver. Resolve any delivery or collection issues in the most efficient way possible whilst always maintaining the highest level of service. Driver liaison and delivery confirmation. Resolve any delivery or collection issues in the most efficient way possible whilst always maintaining the highest level of service. Working with the Harvey Norman Customer Service Team on delivery queries. Ensure the companys disciplinary codes and policies are adhered to at all times. To consider and maintain cost effectiveness at all times. Identify problems early and respond in a timely fashion. The above is not an exhaustive list of duties and you will be expected to perform other tasks as outlined by your manager to fulfill your job role YOUR PROFILE your knowledge, skills, and experience include : Logistics & Planning. Administrative & Organisational Skills. Communication Skills. Problem Solving. Desirable Experience : Previous experience in retail logistics or delivery coordination role. Experience in a fast-paced, high-volume environment. Geographical knowledge of Ireland. WHY PEOPLE JOIN US : Were Dynamic and growing! Fun, high energy work environment. Culture of developing and promoting from within the company. Our entrepreneurial spirit. Great staff discounts. Additional Information : This is a full time 11 month fixed term contract. This role is based onsite in St. Margarets Road, Newtown, Dublin. We need employees to be flexible about when they work, covering store opening hours, including evenings, weekends and public holidays. The successful candidate will be required to attend a company induction day in Dublin City Centre. Skills : Effective Communication Customer Focus team player Logistics Administrative Skills Delivery