Guest Relations Manager (
Job Number : HOT0BR6L)
Work Locations
Conrad DublinEarlsfort TerraceDublin2
WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND’s #2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
The Conrad Dublin is a 5
- hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We are one of the best 5
- luxury hotels in the country.
Benefits
Working for Hilton means you are joining an international company with more than 8100 hotels across the globe with countless benefits & career development opportunities such as :
Travel - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and FriendsTeam Member Gym – a dedicated team member gym with free access 7 days a weekBenefit – Discounted rates for Conrad Team members across a wide range of retailersDevelopment – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage MentorHolidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional daysMaternity & Paternity – Paid leave for those that qualifyOn shift – complimentary meals on dutyThe Job Role
Meet, greet and direct Guests who enter the lobby areaServe as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirementsSeek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient mannerServe as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest RelationsManage, record and resolve promptly Guest or customer complaintsEnsure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive LoungeDemonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriateShow creativity with ideas regarding lobby / reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the GuestCommunicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budgetMaintain good communication and work relationships in all hotel areasAct in accordance with policies and procedures when working with front of house equipment and property management systemsThe ideal candidate should be :
Someone who ….has previous experience in a luxury property, and must have hotel experience
Someone who…, Every time
Someone who…. Has a Luxury Mind set –To our team this is Anticipating our Guests Needs and Personalizing their Experience
Someone who…. Is a Team Player – Collaborative, Flexible, Fun and Dynamic
Someone who ….is Ambitious and Passionate
Schedule
Full-timeBrand : Conrad Hotels & Resorts
Guest Services, Operations, and Front Office