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Trust and Safety Associate - Child Safety - Ukrainian (CL12)

Trust and Safety Associate - Child Safety - Ukrainian (CL12)

AccentureDublin, Ireland
2 days ago
Job description

Trust and Safety Associate - Child Safety - Ukrainian (CL12) Job Description

Accenture is a trusted, innovative,prehensive, and experienced partner to leading platformpanies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platformpanies accelerate, scale, and improve their businesses..

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (, graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safetymunity, provides valuable skills to promote individual and collective well-being..

Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and / or investigating, escalating and / or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.

  • Review, classify and / or remove sensitive content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relayplex content issues to the broader Trust and Safety team
  • Serve as an advocate for the usermunity
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around sensitive topics with the purpose of keeping ourmunities safe

Qualifications & requirements

  • Strong coping, emotional resilience, and stress-management skills
  • Excellentprehension,munication and English and Ukrainian language skills.
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • fort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Deep familiarity and passion for the internet, internet platforms, and internet culture
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
  • Ability to work well individually and as part of a team
  • Ability to work differing rotations / shifts and non-standard work hours
  • Flexibility in meeting changing business needs in a fast-paced environment
  • mitment to quality, efficiency, and effectiveness
  • Previous business process outsourcing, customer service, or content moderation experience is a plus
  • Over 18 years of age
  • Shift timings / requirements to work weekends and holidays, 24 / 7 flexibility
  • Fully office based in Dublin 3
  • As part of the interview process, you will be required toplete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

    Accenture is an equal opportunities employer and wees applications from all sections of society and does not discriminate on grounds of race, religion and / or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

    We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open, and weing workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Inclusion & Diversity

    We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and weing workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace".

    Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.

    If you are required to work a night shift as part of this role, you are obliged toplete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.

    About Accenture

    We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders,munities, and each believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change.

    Visit us at accenture

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Job ID R00275407

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