Sr Speciliast Enterprise Servicing

Description

ESS are not only tasked with resolving issues and ensuring operational excellence but also with preventing future problems and optimizing service delivery. They are expected to take a step back and advocate for their customers, ensuring that these customers fully leverage PayPal’s products and services to enhance their business operations.

Responsibilities :

Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service

Educate merchant on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs,

Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction

Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance)

Resolve merchant disputes / adjudications, including process documentation and communication

Monitor and be ultimately accountable for customer service completion on lower complexity servicing intents

Drive issue resolution for high complexity intents in partnership with specialist teams, Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering.

Manage case reviews, provide account support and configuration, handle compliance and risk documentation

Qualifications :

Minimum 2-3 years in aCustomer Servicing, Merchant Servicing, Account Management or Customer Success Management role

Experience delivering client-focused solutions that meet customer needs

Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Experience in Looker, Tableau, other data visualization tool would be preferable

Prior payments industry experience preferred

Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions

Experience successfully navigating matrixed, cross-functional team environments

Ability to work at pace and tenaciously pursue resolution of complex issues

Bias towards action and desire for continues learning and development

Bachelor’s degree or equivalent experience

Preferred Qualification :

Subsidiary :

PayPal

Travel Percent :

0Certificates or Equivalent (Required)English, Spanish

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits :

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit .

Who We Are :

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Belonging at PayPal :

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.