Sea Logistics Customer Care Expert

JOB DESCRIPTION

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Sea Logistics Customer Care Expert to join us in Dublin.

Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).

How you create impact

• Customer Care and Satisfaction : to pro actively advise and consult to ensure customer satisfaction
• Shipment Management : Qualification and entry of customer orders into the operational execution process
• Quotation Management : Qualification of customer inquiries, provide quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
• Customer On boarding : Inclusion and transfer of customer requirements into our systems
• Maintenance and integration of customer data in the Kuehne+Nagel systems Operational Customer Relationship
• Management : knowledge exchange with the sales team
• Establishment of an operative customer relationship (sales support) reporting (creating, refining and reviewing reports

What we would like you to bring

Nice to have :

What's in it for you

A career path at Kuehne+Nagel Ireland is fast-paced and exciting, with opportunities for growth and learning; internal advancement is encouraged throughout the organisation. We are a Great Place to Work for the 11th consecutive year, reflecting the culture amongst our amazing teams who strive to go above and beyond every day. We pride ourselves on Diversity & Inclusion. We love to reward our employees even more and below are some of our excellent offerings in our generous Benefits package : Annual Salary review Bonus / Profit Share Generous Annual Leave allowances – including additional Birthday & Wellness day Additional Service Days Paid Sick Leave Company Pension Healthcare plan Bike to work scheme Tax Saver Travel Scheme Financial Advisory initiatives Paid Family leaves Recognition Awards Employee Assistance Program Wellbeing support

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.