Customer Delivery Administrative Support

Customer Delivery Administrative Support Contract : Fulltime Department : Customer Delivery Hours : 40 hours per week 8am-5pm About the Role We are looking for an organised and detail-oriented individual to join our Customer Delivery Team. This role provides essential administrative support, helping ensure our delivery services run smoothly and efficiently. You will be responsible for managing delivery-related documentation, liaising with couriers and customers, and assisting with the day-to-day running of operations. Key Responsibilities Answer incoming calls professionally, offering helpful and friendly support to customers and colleagues. Assist customers with delivery queries and coordinate delivery bookings. Maintain accurate records and documentation for all deliveries. Carry out general administrative tasks to support daily operations. Work closely with the Operations Manager to maintain workflow. Input and manage data in logistics and delivery systems. Key Skills and Experience Previous experience in an administrative role, ideally within logistics or customer service. Confident user of Microsoft Office (Word, Excel, Outlook). Strong written and verbal communication skills. Excellent organisation and time management, with strong attention to detail. Able to prioritise tasks effectively in a busy environment. A proactive and collaborative team player with a flexible approach. Comfortable communicating with customers and colleagues by phone, email, and in person. Capable of working independently as well as part of a team. Desirable Attributes Experience in a customer-facing or delivery coordination role. Strong interpersonal skills with a customer-focused approach. Eagerness to learn and take on new challenges. Skills : Route Optimisation Supply Chain Coordination Excel & Data Management