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French Customer Service Specialist

Collins McNicholasGalway

5 days ago

Job description

French Customer Service Representative required for a Galway city based company. Previous experience in a customer service function would be desirable. Must be fluent in French and English.

Responsibilities :

Responding to customer queries via phone, email and live chat in an efficient and effective manner
Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates.
Assist customers with placing orders, returns, refunds or exchanges as per company policies.
Collaborate with internal departments to resolve customer concerns effectively and efficiently.
Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
Representing the company in a professional, courteous, and efficient manner
Complete documentation to in-house standards and be compliant with all in house procedures.

Requirements :

Minimum 2 years’ plus experience working in a Call Centre or Customer Service department.

Fluency in spoken and written French and English.

Excellent telephone and customer service skills.

Ability to work independently and as part of a team in a fast-paced environment.

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Service Specialist • Galway